Terms & Conditions
These Terms & Conditions apply to the use of the Supbox website and the purchase of products from Supbox. By placing an order with us, you agree to these terms.
If you do not agree with these Terms & Conditions, please do not use our website.
1. About Supbox
Supbox is a UK-based business that sells supplement discovery boxes containing a mix of food supplements, drinks and nutrition products from various brands.
Products are sourced from legitimate suppliers and distributors within the sports nutrition industry.
2. Orders
When you place an order with Supbox, you agree that:
• All information provided is accurate and complete
• You are authorised to use the payment method provided
• You are at least 18 years old or have permission from a guardian
All orders are subject to availability and acceptance. Supbox reserves the right to cancel or refuse orders at our discretion.
If an order cannot be fulfilled, a refund will be issued.
3. Pricing
All prices displayed on our website are listed in GBP (£).
While we do our best to ensure pricing is accurate, errors may occasionally occur. Supbox reserves the right to correct pricing errors and cancel orders affected by incorrect pricing.
Prices may change at any time without notice.
4. Products
Supbox boxes contain a variety of supplement products, including but not limited to:
• protein snacks
• supplement sachets
• pre-workouts
• energy drinks
• hydration products
Products may vary depending on availability and supply.
Images on the website are for illustration purposes only and may not represent the exact products included in a box.
5. Product Use Disclaimer
Products sold by Supbox are food supplements and nutrition products.
Customers are responsible for reading all product labels, ingredient lists and allergen information on the product before consumption. Although Supbox has tried to include nutritional information on products, they may not be accurate.
Supbox is not responsible for any adverse reactions caused by products supplied by third-party brands.
Food supplements should not be used as a substitute for a balanced diet and healthy lifestyle.
If you have any medical conditions, allergies, or concerns, consult a healthcare professional before use.
6. Best Before Dates
Products included in Supbox will be supplied within their manufacturer best-before date unless clearly stated otherwise.
Best-before dates refer to product quality rather than safety.
7. Shipping
Shipping information, delivery times and dispatch details are outlined in our Shipping Policy.
Supbox is not responsible for delays caused by courier services or circumstances outside of our control.
8. Subscriptions
If you purchase a Supbox subscription:
• Your subscription will renew automatically based on the selected billing cycle.
• Payment will be taken automatically for each billing period.
• You may cancel your subscription at any time before the next billing date through your account.
Supbox reserves the right to modify subscription offerings or pricing where necessary.
9. Returns & Refunds
Due to food hygiene regulations, Supbox can only accept returns for unopened boxes within 14 days of purchase.
Full details can be found in our Refund & Returns Policy.
10. Damage & Missing Items
If your order arrives damaged or something is missing, please contact us as soon as possible so we can resolve the issue.
11. Limitation of Liability
Supbox shall not be liable for any indirect or consequential losses resulting from the use of products purchased through our website.
Products are supplied by third-party brands and customers use them at their own discretion.
12. Website Use
All content on the Supbox website, including text, branding, graphics and images, is the property of Supbox unless otherwise stated.
You may not reproduce, distribute or use any content without permission.
13. Delivery Confirmation
Once an order has been marked as delivered by the courier, Supbox is not responsible for lost or stolen parcels. Customers should ensure a secure delivery location is available. If you believe there has been an issue with delivery, please contact us and we will assist in raising an investigation with the courier.
15. Selection Box Clause
Supbox boxes are curated and may contain a variety of products from different brands. By purchasing a Supbox, customers acknowledge that the contents are selected by Supbox and may vary.
Refunds or returns will not be accepted on the basis of personal taste, preference, or dislike of specific items included in the box.
16. Changes to These Terms
Supbox reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect once published on the website.
17. Contact
If you have any questions about these Terms & Conditions, you can contact us at:
Lasted Updated: March 2026