Privacy Policy

Last updated: October 2025

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At Supbox, we respect your privacy almost as much as we love protein. This policy explains what data we collect, how we use it, and how we keep it safe.

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By using our website or placing an order, you agree to this Privacy Policy.

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Who We Are

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Supbox is an online retailer of supplement selection boxes and related products.

We’re based in the UK and operate at www.supbox.co.uk

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If you have any privacy questions, contact us at: support@supbox.co.uk

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Information We Collect

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We collect data so we can get your box from us to you, and improve your experience while we do it.

This includes:

• Personal details: Name, email address, billing & shipping address.

• Payment information: Processed securely via third-party providers (we never store full card details).

• Account information: Login details if you create an account.

• Analytics & cookies: Information about how you use our site, so we can make it better.

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How We Use Your Information

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We only use your data for legitimate reasons:

• To process and deliver your orders.

• To provide customer support and updates.

• To improve our products, website, and marketing.

• To send you offers or news (only if you’ve opted in).

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We don’t sell or trade your data. Ever.

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How We Store & Protect Your Data

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Your data is stored securely using trusted cloud and e-commerce systems.
We use encryption, access controls, and industry-standard security to keep your information safe.

If a breach ever occurs, we’ll contact you promptly and follow legal reporting procedures.

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Sharing Your Information

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We only share data with third parties essential for running Supbox, such as:

• Payment processors (e.g., Stripe, PayPal)

• Delivery couriers (for getting your box to you)

• Analytics tools (like Google Analytics)

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Each third party follows its own strict privacy rules and GDPR compliance standards.

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Cookies & Tracking

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We use cookies to make your experience smoother — remembering your cart, preferences, and browsing activity.

Analytics cookies help us understand what’s working (and what’s not).

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You can disable cookies anytime in your browser settings, but some features may not work properly without them.

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Your Rights

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Under the UK GDPR, you have the right to:

• Access the data we hold about you.

• Request correction or deletion.

• Withdraw consent for marketing.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights are being mishandled.

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To exercise any of these rights, email us at support@supbox.co.uk

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Data Retention

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We keep your personal data only as long as necessary. Usually for as long as your account is active or required for legal/accounting purposes.

After that, it’s securely deleted or anonymised.

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Updates to This Policy

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We may occasionally update this Privacy Policy. If we make significant changes, we’ll post a clear notice on our website or contact you directly.